Unknown Venmo Charges on Bank Statement (2024)

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If you're seeing Venmo on your bank or card statement and don't have an account with us, someone else might have added it to Venmo. Read on for the next steps.

Usually, this indicates your financial information was added to our service by an authorized friend or family member, or by someone else without your authorization.

Before taking the steps below, it may be useful to check in with any family or household members who might have had permission to use your funding sources to send payments within Venmo (i.e., children, spouse, etc.). Venmo is popular with college students to split bills, rent, and other things easily with friends. For more information about what Venmo is, check out this article!

I’ve confirmed these payments were unauthorized - help!

If you confirm the payments were not authorized by you or someone with permission to use your card, it's likely someone has gained unauthorized access to your personal and/or financial information. Unfortunately, there is no way for Venmo to determine how your account information was breached, but here are some steps we recommend taking as soon as you can:

  • Update your online banking and financial services passwords
  • Contact your bank/card company
    • File a dispute
    • Request a new bank account number or card number

Once you let your bank or card company know the charges were unauthorized, they should be able to walk you through the dispute process. They are your best contact for this situation. They will reimburse you for your loss and will file a claim with Venmo separately for that amount.

Working with your bank or card company is the only way to ensure that your information is secure. Fraudsters often buy and sell personal information, so it's likely your personal account numbers are still available for others to use outside of Venmo.

Can Venmo refund me if I don’t want to contact my bank or card issuer?

In these cases, we ask that you work directly with your bank to receive reimbursement for any unauthorized payments. Unfortunately, Venmo cannot take direct action on any Venmo account other than your own.

Who used my information in Venmo?

Due to our Privacy Policy we’re unable to provide you directly with information about any Venmo account other than your own. However, if you are interested in pursuing further action against a Venmo user you suspect is using your information in an unauthorized manner, please file a police report and have Law Enforcement contact us. Once we receive the necessary documentation, we’ll be glad to cooperate through the appropriate channels.

How did this happen? How can I protect myself?

For additional information on how to protect your personal and financial information, please look over our article on personal security. This will help explain how your information was breached and how someone else was able to use that information.

Unknown Venmo Charges on Bank Statement (2024)

FAQs

Why am I getting Venmo charges? ›

You will be assessed a fee if the sender identifies the transaction as for goods and services. No fee for you when a merchant sends you a refund. There's a 1.00% fee (with a minimum fee of $5.00) when you choose to deposit payroll or government checks (with pre-printed signature) in minutes using the Venmo app.

Why am I getting random Venmo payments? ›

Because we offer a search feature for accounts, occasionally Venmo users may pay strangers by mistake (often with the same name as their friend). In those cases, it's best to contact us to report that you were paid in error, then block the user to prevent the issue from happening in the future.

What is a Venmo payment on my bank statement? ›

If you see Venmo on your bank or card statement, please verify that no one else has authorized access to your credit card or bank account. For example, we often see family members who use their parent or spouse's card on Venmo. For more information, visit this article.

Can I find out who used my card on Venmo? ›

Who used my information in Venmo? Due to our Privacy Policy we're unable to provide you directly with information about any Venmo account other than your own.

Why is Venmo taking money from my payments? ›

If you don't have access to a Venmo balance, but have $10 in your Venmo account, payments you make of any amount will be taken from your preferred payment method until you verify your identity.

How do I report an unauthorized transaction on Venmo? ›

You can message us through our contact form or chat with us on our mobile app. If you are reporting unauthorized activity on your Venmo Credit Card, learn more about freezing your Venmo Credit Card, and please reach out to Synchrony Bank at 855-878-6462.

Was there a Venmo data breach? ›

What data was leaked? The data exposed in the breach included usernames, IP addresses, and transaction details of Venmo payments.

Can someone get your bank info from Venmo? ›

Venmo scammers are almost always after access to your financial accounts. An identity theft protection service like Aura can monitor your credit report and bank statements for you and alert you to any signs of fraud. ‍ Don't click on links or attachments in suspicious emails or texts.

Can I reject a Venmo payment? ›

Make sure the person who sent the money was actually your friend. If someone you know sent you a payment by mistake, or if they made a mistake in the payment, sending the money back to them typically resolved the matter. Payments on Venmo can't be cancelled once they've reached your Venmo account.

What are the new Venmo charges? ›

New Venmo Fees (2024)

Sending Money With a Credit Card – 3% Seller Transaction Fees to Receive Money – 1.9% + $0.10. Standard Electronic Withdrawal – $0. Instant Electronic Withdrawal – 1.75% (minimum $0.25 and maximum $25)

What are the Venmo charges for 2024? ›

A 3% processing fee for sending money via credit card. A 1% to 5% Venmo fee to cash checks, with a minimum of $5, for immediate access to funds from deposited or cashed checks. 2.99% of the Pay with Venmo transaction to receive payment for goods or services after July 1, 2024.

Can I dispute a Venmo transaction with my bank? ›

Yes, you can get a chargeback on Venmo, but it works differently from traditional credit card chargebacks. Instead of going through your bank, users must reach out to Venmo's support team to dispute a transaction and request a refund.

Why is Venmo charging my debit card? ›

One time that Venmo charges a fee is when you instantly transfer funds from your Venmo account to your checking or savings account. You don't pay for standard transfers, which are sent via ACH networks. However, instant transfers are sent via payment card networks and are more expensive.

Can you trace Venmo transactions? ›

View your transaction history on the Venmo website. You can also download your transaction history as a CSV file by clicking the “Download CSV” button next to the "View" button. You can download your history in one-month windows going back three years.

How can I find out who tried to use my debit card? ›

Unfortunately, you can't directly access information about who used your card. However, you should report any unauthorized transactions immediately to your card issuer, who may investigate.

How do I avoid Venmo service charges? ›

To avoid Venmo fees, ensure your payments come from your Venmo balance, bank account, or linked debit card. Avoid using credit cards for Venmo transactions unless necessary.

Why is there a transaction fee for Venmo? ›

The fees help Venmo to continue to provide this service and develop the service further. Business profile fees are in line with industry standards.

How much can you send on Venmo for free? ›

Credit Card: If you send money using a credit card, Venmo charges a 3% fee. The amount you can send without fees depends on your account verification status. Unverified accounts are limited to $299.99 per week. Verified accounts can send up to $4,999.99 per week for person-to-person payments.

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